Frequently Asked Questions

Stella Nova Carpark, Washington Parade, Bootle, L20 4TZ

Stella Nova carpark can be accessed by permit holders 24 hours a day, 7 days a week, 365 days a year.

Entry and exit instructions will be emailed to the email address that was registered at the time of purchasing a permit.

Yes, your vehicle must be under 2 meters in height. Coaches, lorries, heavy goods vehicles (HGVs), caravans, caravanettes, mobile homes and vehicles exceeding the maximum height limit of 2 metres are strictly prohibited from the Car Park. Any Permits erroneously issued in respect of such vehicles shall be automatically void and no refunds shall be issued.

Please visit our homepage for our current price tariffs CLICK HERE.

Please visit our website www.stellaparking.com and click on "Purchase A Permit" or CLICK HERE.

When purchasing your permit, you can choose when you would like your permit to start and when you would like it to end. Use the date picker to select the dates you require a permit for. You will be sent a reminder email with a renewal link before your permit is due to expire.

We accept all major debit and credit card shadows. All payments are processed by Stripe.

If your payment is declined and you have no other methods of payment available you must leave the carpark immediately. If you do not have a valid permit to use the carpark, you will be issued a PCN. It is your responsibility to ensure you have a valid permit when parking in the Stella Nova carpark.

You have 15 minutes to purchase a permit after you’ve entered the carpark.

If you have a valid permit that has not yet started, you can update your vehicles registration by going to the Cancel/Amend section of the website. If you have a valid permit for your current vehicle and your permit has started, you must remove the vehicle from carpark, then cancel your permit. You can then apply for a refund for any remaining time (where there is more than 24 hours remaining) on your permit. Please note your request is subject to our approval. You must then purchase a new permit for your new vehicle. It is your responsibility to ensure you have a valid permit when parking in the Stella Nova carpark.

If your permit is due to expire and you’re unable to remove the vehicle from the carpark, you must purchase a new permit to cover any extra time that your vehicle will remain in the carpark. It is your responsibility to ensure you have a valid permit when parking in the Stella Nova carpark. You must make your own arrangements to have the vehicle removed from the carpark. Any vehicles entering the carpark to rescue your vehicle, must also have a valid permit.

If you no longer require a permit that you have purchased for the Stella Nova carpark, you can request a refund. Please note your request is subject to our approval. To do this please visit our Cancel a Permit page.

If your request for a refund is approved by us, we will then process your refund to the card shadow in which your payment was made. Refunds take 5 to 10 days to appear on your statement.

You can email admin@stellaparking.com or fill out the report a problem page on the website.

You can contact Excel Parking Services Ltd by calling 01142617111.

You can contact Excel Parking Services Ltd by calling 01142617111. Otherwise, follow the instructions on the Parking Charge Notice.